Customers with ERDAS Software Maintenance (SWM)

• Log in to your ERDAS account. In the right sidebar, go to Support Resources > Create/Review Service Request. At this point, you will be re-directed to Intergraph's Siebel eService system, which requires its own login. Customers with SWM can submit issues online anytime.  Our support staff in all geographic locations work together to assist every location and, resources permitting, should offer a response to your query within one business day. A complete history of the incident is documented including status, priority and collaboration information of all parties involved.  You will receive notification via email of status changes and you can view any updates or escalations regarding your incident.
• If you do not see a “Create Support Incident” link, your individual account is not linked to a company with SWM or your permissions are not set to Portal User.  If you believe you should be linked to a company with SWM or that you should be a Portal User, please send us a request to update your record or to notify your company's portal administrator to adjust your permissions.

Customers without ERDAS Software Mainenance (SWM)

• Use the Technical Support Request form. Customers without SWM officially receive support for installation and licensing for ninety days from date of first license issue.  However, we want you to have success with installing and licensing the software regardless of the timeline.  Support for science-related applications questions, how-to questions, etc., is not offered to customers without SWM.
• To purchase ERDAS Software Maintenance (SWM), please contact your sales representative or call 1-877-463-7327.
• Users of the ERDAS ECW/JP2 SDK without support contracts should refer support questions and issues to the ERDAS Communities forum.

Customers of Distributors

• For customers that purchased from an ERDAS distributor, please contact your ERDAS Distributor for support.